Nulsen Therapy is Saving 15 Hours Per Client. Here's How.
Introduction
Nulsen Therapy is a leading allied health provider in Western Australia, delivering physiotherapy, occupational therapy, speech pathology, dietetics and specialist disability support to clients with complex needs. Operating for over 70 years, Nulsen is a NDIS service provider. In 2026, Nulsen Therapy revealed SpaceDraft as the latest tool transforming allied health communication with digital, interactive client guides to enhance team communication while helping to save time and money.
Challenges
In healthcare support, it's not just costly — it's personal.
The NDIS funding reset of 2026 changed the equation for every provider in Australia. With tighter allocation and slower growth, Nulsen Therapy — operating across 30+ sites with hundreds of staff — could no longer absorb the hidden cost of inefficient communication.
New staff required days of induction. Care plans became outdated as client needs evolved. Every update triggered another round of retraining across multiple teams. For clients on fixed NDIS budgets, that wasn't just an operational problem — it was a direct drain on the funding meant to support them.
Solutions
How? Replacing static documents with animated care stories
SpaceDraft replaced Nulsen's static training materials with dynamic, interactive care guides — built around each individual client and updatable in real time.
Think of it as a bespoke digital storybook for support workers: combining images, animation, voiceovers and interactive maps to guide staff through a client's world, accessible remotely via any device or QR code on site.
When a client's needs change, the SpaceDraft is updated once by the user — and every relevant carer sees it immediately. No reprinting. No rebriefing. No miscommunication.
The result: 15 hours saved per client each month — time that flows directly back into care.
Cost saving summary of Speech Pathologist
Staff Type | Total Hours Saved | Dollar Saving (per month) |
Permanent / Part-time | 15 hours | $573.45 |
Casual | 15 hours | $714.90 |
"Previously, if a Speechie spent an hour training support workers on Severe Dysphagia, that $193.99 would be billed to the participant's plan. With SpaceDraft handling that training instead, that cost disappears entirely. So the saving isn't to Nulsen's operating budget — it's to the client. Their NDIS dollars stretch further because the SP's time is freed up for actual therapy, not staff training." Linda Mercer, Executive Manager Nulsen Therapy.
Results
SpaceDraft is already changing the experience of both carers and clients across Nulsen Therapy's sites, deployed across critical training areas of physiotherapy, OT, dietetics, speech pathology, and nursing.
Support staff inducted in moments, not days New permanent, casual, and agency staff can access visual onboarding experiences remotely — reducing the time (15 hours), cost ($1,288 per month), and inconsistency of traditional face-to-face onboarding. |
Animated home physio/OT exercise programs Clients receive clear, visual physiotherapy instructions they can follow independently and easily updated as needs change — improving engagement, adherence, and outcomes. |
'Just in time' nursing support in any language Simple PBS plan is explained in 30 seconds as a video, not 30 pages of words. Care guidance is accessible via QR code anywhere on site, giving staff the right information at the right moment. |
Reduced anxiety for clients and carers alike Heartfelt and personalised communication reduces the uncertainty and misinterpretation that so often leads to distress — for both the people receiving care and the people delivering it. |
What's Next
Nulsen Therapy’s onboarding of SpaceDraft is a signal of genuine confidence in the platform's ability to customise care and training communication at scale.
SpaceDraft will expand across Nulsen Therapy's full footprint in WA — with interactive experiences tailored to each site, team, language and client experience.
